Returns & Refunds Policy

At Dusk Supply Co LLC, customer satisfaction is important to us. We want you to feel confident when shopping for men’s clothing through our website.

If you are not completely satisfied with your purchase, please review the following return and refund guidelines.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must meet the following conditions:

• Items must be unused and unworn.
• Items must be in their original condition.
• Original tags, labels, and packaging should be retained where applicable.
• Items must not show signs of washing, alteration, damage, or misuse.

2. Non-Returnable Items

Returns may not be accepted for products that:

• Have been worn, washed, or used.
• Have been altered or damaged after delivery.
• Are missing essential original tags or packaging where applicable.
• Cannot be returned in a condition suitable for resale.
• Fall outside the applicable return period.

3. How to Request a Return

To initiate a return, please contact our customer support team.

Email: liang@dusksupplyco.com

Please provide:

• Your full name
• Order number
• Product name
• Reason for the return
• Clear photographs if the product is defective or damaged

Our customer support team will review your request and provide return instructions when the return is approved.

Please do not send products back before receiving return instructions from our support team.

4. Return Shipping Costs

For defective, damaged, or incorrect products:

If the return is caused by a product defect, damage during delivery, or an incorrect item sent by us, Dusk Supply Co LLC will cover the reasonable return shipping costs.

For non-quality-related returns:

If a customer changes their mind, selects the wrong size, or no longer wants the purchased product, the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

5. Refund Processing

Once the returned product has been received and inspected, we will notify the customer of the return approval or rejection.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed within 3–5 business days after the returned item has been received and approved.

Depending on the payment provider or financial institution, additional time may be required for the refunded amount to appear in the customer’s account.

6. Exchanges

If you need a different size or another product, please contact our customer support team.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may assist with an eligible return and refund instead.

7. Incorrect or Damaged Orders

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible.

Include your order number and clear photographs showing the issue. We will review the information and work toward an appropriate resolution.

8. Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. Once an order has been dispatched, it generally cannot be canceled and must follow the return procedure.