Privacy Policy

Dusk Supply Co LLC respects your privacy and is committed to protecting the personal information you provide when visiting or making purchases through dusksupplyco.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.

1. Information We Collect

When you visit our website, place an order, or contact our customer support team, we may collect the following information:

Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number, if provided

Order Information

• Products purchased
• Order numbers
• Purchase history
• Transaction details
• Order status and delivery information

Technical Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and similar tracking technologies

We collect only information reasonably necessary to operate our website, process transactions, provide customer service, and improve our services.

2. How We Use Your Information

We may use collected information to:

• Process and fulfill customer orders.
• Arrange shipping and delivery.
• Send order confirmations and transaction notifications.
• Respond to customer service inquiries.
• Process returns, refunds, and exchanges.
• Maintain website security and prevent fraudulent transactions.
• Improve website functionality and customer experience.
• Comply with applicable legal and regulatory obligations.

We do not use customer information for purposes unrelated to our business operations without an appropriate legal basis or consent where required.

3. Payment Security

Payments made through our website are processed using third-party payment service providers.

These providers handle payment information in accordance with applicable security requirements, including the Payment Card Industry Data Security Standard (PCI-DSS), where applicable.

Dusk Supply Co LLC does not intentionally store complete payment card numbers or card verification values (CVV) on its website servers.

Payment information is transmitted and processed through the applicable payment provider’s secure systems.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing functionality and understand how visitors interact with our website.

Cookies may be used to:

• Remember shopping cart contents.
• Maintain website preferences.
• Support website functionality.
• Analyze website traffic and performance.
• Improve the overall shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Sharing of Personal Information

We may share necessary personal information with trusted third-party service providers when required to operate our business.

These providers may include:

• Payment processing companies.
• Shipping and delivery carriers.
• Website hosting and technical service providers.
• Website security and fraud prevention services.
• Customer support and operational service providers.

We share only information reasonably necessary for these services.

We do not sell personal information to third parties for monetary consideration.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, and dispute resolution.

Order-related records and associated customer information may be retained for up to seven (7) years after an order is completed, where necessary for accounting, tax, legal, and business recordkeeping purposes.

Other information may be retained for different periods depending on its purpose and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and personal devices.

8. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we maintain about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of eligible personal information.
• Requesting information about how personal information is collected and used.
• Opting out of certain forms of personal information sharing or targeted advertising, where applicable.
• Not being discriminated against for exercising applicable privacy rights.

9. California Consumer Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Subject to applicable legal exceptions, these rights may include:

• The right to know what categories of personal information we collect and use.
• The right to request access to specific personal information.
• The right to request deletion of personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information, where applicable.
• The right to limit certain uses and disclosures of sensitive personal information, where applicable.
• The right to receive equal service and pricing when exercising privacy rights.

To submit a privacy request, please contact us at:

Email: liang@dusksupplyco.com

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and products are intended for a general consumer audience and are not knowingly directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent.

If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete that information.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security policies of external websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, or applicable legal requirements.

Any updates will be posted on this page with the revised effective date.