Shipping Policy

Dusk Supply Co LLC currently provides shipping services within the United States only. We are committed to processing and delivering orders as efficiently as possible.

1. Shipping Coverage

We currently ship orders to eligible delivery addresses within the United States.

We do not offer international shipping at this time.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or unexpected operational circumstances.

Orders are not normally processed or shipped on weekends or public holidays.

3. Shipping Time

After an order has been processed and dispatched, estimated delivery time is generally 3–7 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

4. Shipping Carriers

Depending on the destination and shipping arrangements, orders may be shipped through established carriers, including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier selected for an order may vary depending on package size, destination, and shipping availability.

5. Shipping Costs

Applicable shipping charges will be displayed during checkout before the order is completed.

Customers are responsible for reviewing the shipping charges and delivery information before submitting their orders.

6. Order Tracking

Once an order has been dispatched, tracking information will be provided when available.

Customers can use the tracking number and the carrier’s tracking service to follow the delivery progress of their packages.

Please allow some time for tracking information to become available after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that changes can be made after an order has entered processing or been dispatched.

8. Delayed or Missing Packages

Although we work with established shipping carriers, delivery delays may occur due to weather, transportation disruptions, carrier backlogs, holidays, or other unforeseen circumstances.

If your package has not arrived within the estimated delivery period, please contact us for assistance.

9. Damaged Packages

If your order arrives damaged, please contact us with your order number and clear photographs of the damaged packaging or products.

We will review the situation and assist in accordance with our Returns & Refunds Policy.